WHAT INFORMATION WE COLLECT
Information you give us.
We collect and maintain information that you may provide to us through the use of our Services, including shipping address, billing address, credit card information, telephone number(s), email address(es), and purchase, return and exchange data. For example, when you set up your account and/or make purchases, you will be asked to provide information necessary to facilitate the transaction such as contact and payment information, and when you contact our customer service representatives, we collect additional information you choose to provide our representatives. We may also collect information about your pet(s), including name, breed, gender, birth date, weight, veterinary information, and photos.
Information automatically collected.
We use technology to automatically collect other information about you when you use our Services or view our advertisements. See “Cookies and Interest-Based Advertising”, below. This information helps our Services work correctly and supports our user experience and analytics efforts. This information includes, and is not limited to, device type, browser information, operating system information, device IP, device information, IP address, mobile device identifier, software version, phone model, phone operating system, carrier information, geo-location, the date, time, length of stay, referring website and specific pages accessed and other actions you take related to our Services.
Information collected through Third-Party Services.
HOW WE USE YOUR INFORMATION
We use, process, and disclose the information we collect for certain business purposes. We do not use practice or patient data to market or sell products or services to pet owners other than prescriptions that have been placed through veterinarians. For business purposes we do use your information to include:
Responding to your questions and requests.
We use your information to provide you with transactional assistance such as fulfilling your order, ensuring proper delivery of your preparations, and may respond to comments or other feedback you provide.
Communicating about your account.
Improving our preparations and services.
We may use your information to make improvements to our Sites, Apps, preparations, and Services, including to personalize our service offerings to meet your needs.
Reviewing Site and App trends and customer interests.
We may use your information to customize your experience with us. We may collect information about your activities and interactions with various devices and link that information. Through such cross-device linking, we can provide you with a consistent experience across the devices you use. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.
Improving User Experience.
We may send you communications about promotions or offers via regular mail, email, or other electronic channels, including ads on Third-Party Services. We may use information, including information collected across different online services and collected from the various devices you may use, to deliver communications based on your interests and to improve our customer experience.
Promote our preparations or services.
If you complete a product review or provide other feedback or any image of your pet(s), we may ask your permission to use your submission for commercial purposes to promote our preparations and services. We will only use this submission if you consent to this use.
Do Not Track.
We do not track our customers over time and across third-party websites to provide targeted advertising and, therefore, do not respond to Do Not Track (DNT) signals. Some third-party sites, however, do keep track of your browsing activities when they serve you content which enables them to tailor the content they present to you. If you are visiting such sites, certain browsers allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.
Other uses we may disclose.
We also may use your information with your consent, and as otherwise permitted or required by law.
WHAT INFORMATION WE DISCLOSE
Third-Party Service Providers.
We may disclose the information collected about you to our third-party contractors and partners relating to their performing services or other activities in support of our Services and/or our businesses, or their completing or confirming on our behalf a transaction or series of transactions that you conduct with us. Examples include third parties which may deliver packages, send postal mail, fax, SMS and/or e-mail, analyze data, provide marketing research and assistance, process credit card payments, provide IT services and provide customer service. These contractors and partners are restricted from using information that identifies you (excluding any information that is aggregated or otherwise reasonably de-identified) in any way other than to provide services for us.
Protection of Bay Life Pharmacy and others.
INFORMATION FROM CHILDREN
The Services we provide are generally not directed at children and we have no intention of collecting information from young people. If we become aware that information from a child under 13 has been collected without the consent of such child’s parent or guardian, we will use all reasonable efforts to delete such information.
As a convenience to our visitors, our Services may contain links to several websites that we believe offer useful information or provide complementary services. The policies and procedures we describe here do not apply to those websites. We suggest contacting those websites directly for information on their privacy policies. Bay Life Pharmacy is not responsible for the privacy practices of third parties, regardless of whether they are linked or otherwise connected to our Services.
COOKIES AND INTEREST-BASED ADVERTISING
- To authenticate your account, store your password and support security measures if you are a registered account holder;
- To monitor the performance of our Services;
- To learn more about the way you interact with our content;
- To personalize your experience on our Sites, Apps, and Social Media Services;
- To optimize and tailor our Sites and Apps;
- To make product recommendations and provide you with advertising content on our Services and elsewhere in which we think you will be interested;
- To measure the effectiveness of personalized ads;
- To pursue analytics and research to help us improve our Services and product offerings;
- To better understand our Site visitors and App users and their respective interests: including by learning about your online activities across devices.
ADVERTISING PREFERENCES AND OPT-OUT
We implement administrative, technical, and physical safeguards designed to protect the information we collect. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information.
We may retain your data for as long as we believe there is a business, legal, or security reason for doing so, even if you are no longer an active customer.
TO UPDATE INFORMATION.
You may correct or update information collected about you through our Services by contacting us at email@example.com or by editing your information and preferences on the “Your Account” and “Profile and Password” pages. Following receipt of a request from you, we will take reasonable steps to update or correct your information.
CHANGES TO THIS POLICY.